The Limits of Service Operations Outsourcing from the Resource-based View: Empirical Evidence in the Hotel Sector

Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL

The position of financial organization would be increasingly decisive in the next decade in view of the frightening competition. With the increasing number of businesses and growing competitions today, each organization wants to be the customer’s first choice and try to satisfy them for getting loyalty for their future endurance in the market.  However, it is open to ask whether the organizatio...

Organizational failure and turnaround in public sector organizations: A systematic review of the evidence

    Background: Existing evidence with regards to the organizational failure and turnaround are derived from the private sector. There is few corresponding review of the empirical evidence in the public sector. This review aimed at providing a summary of the research investigating the above items in the public sector.    Methods: A search strategy was developed to iden...

Strategic Management in the Healthcare Sector: The Debate About the Resource-Based View Flourishes in Response to Recent Commentaries

Designing an Outsourcing Model for the Executive Organs of Mazandaran Province (Case Study of Health Networks of Mazandaran Province)

Background and Aim: Today, with the growth of government services and the increase in the workload of organizations due to population growth and increasing the number of citizens receiving services and the lack of government resources in providing manpower as well as the purchase of facilities and machinery The need has led executives to outsource services. Outsourcing is usually used as a way ...

Calculating benefits received from Business Process Outsourcing (BPO): An empirical study of a food industry company in Iran

Today, outsourcing is recognized as one of the most effective strategies in the business world. In this regard, outsourcing of business processes is considered to be one of the most common forms of outsourcing. The purpose of this study is to provide In-depth and quantitative analysis of the benefits of BPO in a dairy plant in Iran and how these benefits affect the willingness of senior plant m...